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ServiceNow Business Analyst

  • Full Time
  • Fayetteville, NC
  • This position has been filled

Website SOFtact Solutions

ServiceNow Solutions

ServiceNow Business Analyst


Position Location:  Fayetteville, NC


Description:  SOFtact Solutions is seeking a ServiceNow Business Analyst/Business Process Consultant (BPC) to support our customer in Fort Bragg, Fayetteville NC.  The Business Analysts/BPC shall desire to relocate to the Fayetteville, NC area.  As a ServiceNow Business Analyst you will be responsible for developing a strong understanding between the business needs of the customer and how the ServiceNow application that will support those needs.  You will be part of a scrum team and will be responsible to continually design and evaluate application features throughout the Agile lifecycle.  The ServiceNow Business Analyst will be responsible to support test activities to validate the requirements are successfully implemented in the application. 



  • Facilitate meetings with system owners and other stakeholders to gather business requirements
  • Develop supporting materials to facilitate requirement building such as wireframes, sample dashboards, and user journey maps
  • Translate business requirements into user stories for the development team
  • Work with the development team to continuously refine the documented requirements
  • Perform stakeholder engagement, outreach activities, and facilitate Agile ceremonies
  • Develop procedures, manuals, and other documentation for the systems developed based on the requirements gathered
  • Support testing activities during each sprint
  • Work with onsite and offshore developers to provide insight on business requirements and functional design


  • 3+ years’ business analysis experience in a ServiceNow development environment
  • Excellent communication skills, written, and verbal
  • Excellent organization skills
  • Experience with ITSM, ITIL, ServiceNow Custom Applications, and Upgrades
  • Experience working in regulated environment is desired


CLEARANCE REQUIRED: Top Secret with SCI eligibility

SOFtact Solutions is an equal opportunity and affirmative action employer.  We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.