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IT Operations Engineer – Splunk ITSI

Website SOFtact Solutions

Cybersecurity and IT Training

Position Location: Fort Bragg, Fayetteville, NC

 

 

Description: SOFtact Solutions (STS) is seeking an intermediate to advanced-level IT Operations Engineer to join our team supporting IT operations for the Special Operations Community. The IT Operations Engineer will maintain various network-monitoring technologies and applications including the Splunk IT Service Intelligence (ITSI) premium application. The selected candidate will provide advanced experience in managing Splunk Core and Splunk ITSI. They will work with customers to perform requirements-gathering sessions to develop the scope and design of new and existing content to include dashboards, alerts, reports, and data sources for ingestion. This role will be responsible for translating the requirements into a working model and presenting it to the customer while also taking feedback for improvement. They will work with the customer’s Splunk administrators to deploy their solution to make it available for all users. The candidate must have robust Splunk experience and be able to work collaboratively with diverse end-users and a geographically distributed team. This position requires a TS/SCI security clearance.

 

 

Education: Bachelor’s degree in Computer Science, MIS, STEM, or related technical field or equivalent experience

 

 

Qualifications: 2+ years professional experience using and supporting Splunk Enterprise

 

 

Responsibilities:

 

  • Working with business teams to perform requirements-gathering sessions to develop the scope and design of new and existing content to include dashboards, alerts, reports, and data sources for ingestion
  • Understanding the business process flow as well as designing and developing an “End-to-End” business transaction visibility to include large-scale processing, integration, and analysis of system logs and database
  • Discovering and gathering data to develop meaningful insights into IT Operations
  • Developing visualizations, dashboards, and indicators that identify anomalous activities using statistical behavior models and machine learning
  • Integrating Splunk with a wide variety of legacy data sources and industry leading commercial security tools that use various protocols, to facilitate better monitoring of IT Operations inside Splunk ITSI
  • Managing Splunk knowledge objects such as Apps, Dashboards, Saved Searches, Scheduled Searches, Alerts, and Glass Tables, along with the customer’s other Splunk Administrators
  • Communicating with customer stakeholders to include leadership, support teams, and system administrators

 

Required Skills:

  • Splunk IT Service Intelligence experience to include installation and administration, as well as integration with backend systems
  • Creative problem-solving skills
  • Splunk IT Service Intelligence Certified Admin
  • DoD 8570 Certification at the IAT Level II or obtain within six months of employment

Preferred Skills:

  • Certification in Red Hat Certified System Administrator (RHCSA) and/or Red Hat Certified Engineer (RHCE) and/or applicable certifications
  • Knowledge and experience with other enterprise network monitoring tools such as Solarwinds, vRealize Operations, SCOM, ServiceNow, Gigamon, and NetBrain, to ensure the ability to understand data being ingesting from those sources
  • Experience with stream-processing software

Clearance: TS/SCI

SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.

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Position Location: Fort Bragg, Fayetteville, NC

 

 

Description: SOFtact Solutions (STS) is seeking an intermediate to advanced-level IT Operations Engineer to join our team supporting IT operations for the Special Operations Community. The IT Operations Engineer will maintain various network-monitoring technologies and applications including the Splunk IT Service Intelligence (ITSI) premium application. The selected candidate will provide advanced experience in managing Splunk Core and Splunk ITSI. They will work with customers to perform requirements-gathering sessions to develop the scope and design of new and existing content to include dashboards, alerts, reports, and data sources for ingestion. This role will be responsible for translating the requirements into a working model and presenting it to the customer while also taking feedback for improvement. They will work with the customer’s Splunk administrators to deploy their solution to make it available for all users. The candidate must have robust Splunk experience and be able to work collaboratively with diverse end-users and a geographically distributed team. This position requires a TS/SCI security clearance.

 

 

Education: Bachelor’s degree in Computer Science, MIS, STEM, or related technical field or equivalent experience

 

 

Qualifications: 2+ years professional experience using and supporting Splunk Enterprise

 

 

Responsibilities:

 

  • Working with business teams to perform requirements-gathering sessions to develop the scope and design of new and existing content to include dashboards, alerts, reports, and data sources for ingestion
  • Understanding the business process flow as well as designing and developing an “End-to-End” business transaction visibility to include large-scale processing, integration, and analysis of system logs and database
  • Discovering and gathering data to develop meaningful insights into IT Operations
  • Developing visualizations, dashboards, and indicators that identify anomalous activities using statistical behavior models and machine learning
  • Integrating Splunk with a wide variety of legacy data sources and industry leading commercial security tools that use various protocols, to facilitate better monitoring of IT Operations inside Splunk ITSI
  • Managing Splunk knowledge objects such as Apps, Dashboards, Saved Searches, Scheduled Searches, Alerts, and Glass Tables, along with the customer’s other Splunk Administrators
  • Communicating with customer stakeholders to include leadership, support teams, and system administrators

 

Required Skills:

  • Splunk IT Service Intelligence experience to include installation and administration, as well as integration with backend systems
  • Creative problem-solving skills
  • Splunk IT Service Intelligence Certified Admin
  • DoD 8570 Certification at the IAT Level II or obtain within six months of employment

Preferred Skills:

  • Certification in Red Hat Certified System Administrator (RHCSA) and/or Red Hat Certified Engineer (RHCE) and/or applicable certifications
  • Knowledge and experience with other enterprise network monitoring tools such as Solarwinds, vRealize Operations, SCOM, ServiceNow, Gigamon, and NetBrain, to ensure the ability to understand data being ingesting from those sources
  • Experience with stream-processing software

Clearance: TS/SCI

SOFtact Solutions is an equal opportunity and affirmative action employer. We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.

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