Position Location: Fort Bragg, NC

Responsibilities:

  • Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment
  • Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in-house applications
  • Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images
  • Utilize mobile device management software to monitor, manage, and secure user mobile devices
  • Build and deploy mobile solutions based on customer requirements
  • Performs intense troubleshooting and problem resolution for multiple locations and networks.
  • Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks.
  • Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot
  • Resolves and tracks incidents using a ticketing system

Education: BA/BS (or equivalent experience)

Qualifications: 2+ years of IT experience

Knowledge, Skills and Abilities:

  • Analytical, result-orientated, creative problem solver
  • Driven by quality and teamwork
  • MS Windows 7/10 Operating System
  • Microsoft Office 2010 or later
  • Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation
  • Experience with VPN technologies
  • Experience with virtualization technology (VMware) desired
  • Experience with Mobile Device Management Solutions (Mobile Iron, Intune, Meraki) desired
  • Experience with configuration of Android and iPhones
  • ITIL V3 Foundations Certification desired
  • Help Desk Institute (HDI) Certification a plus
  • DoD 8570 compliant for IAT Level II
  • 2-4 years desktop support or similar experience required
  • Effective communications and listening skills
  • Detail oriented with superior organization skills
  • Self-motivated and able to work independently and take initiative in identifying and addressing challenges

Clearance: TS/SCI (can start with a Secret)