December 27, 2024 (Augusta, GA) – SOFtact Solutions (STS) earns ELITE Partner Status with ServiceNow, becoming one of just a handful of Woman Owned Small Businesses to achieve this status.
STS CEO and Founder Mary Allison (MA) Brinker shares, “From our early days with our first customer in a ‘no-fail mission’ environment to today, serving multiple customers across the Department of Defense (DoD), STS has maintained a client-centric culture, working to help organizations solve difficult problems by effectively integrating emerging technologies and our tireless commitment to finding a way to yes.”
Sam Anderson, STS Executive Vice President, adds “Our ServiceNow practice has grown considerably over the last three years. We’ve implemented out-of-the-box ServiceNow applications along with numerous comprehensive, built-for-purpose applications directly aligned with mission outcomes for the warfighter. Another key factor behind STS’s success is our strong veteran employee population, which comprises over 70% of our ServiceNow workforce. Veterans bring a problem-solving mindset refined in high-stakes environments, empowering our team to navigate the complexities of government operations and deliver tailored ServiceNow solutions.”
One of our most notable accomplishments came in 2021 when the U.S. Army sought to enhance its housing maintenance conditions. Leveraging our deep understanding of the unique challenges faced by Soldiers and their Families, we developed the U.S. Army Maintenance Application (ArMA). This innovative app streamlines the reporting of maintenance issues, allowing users to quickly and easily submit requests directly to the Public Works Department. In just 120 days, ArMA was deployed across the entire Army—an extraordinary feat in the government sector. The app’s ease of use and effectiveness earned widespread praise, transforming it into a cornerstone of Army facilities management. Today, ArMA is considered standard practice at Army installations, empowering Soldiers and their Families to submit maintenance requests directly from their mobile devices.
Doug Rezabek, STS ServiceNow Director, emphasizes, “ServiceNow is the ‘problem solver’s platform for solving problems,’ and we are problem solvers. Whether it’s a core ServiceNow capability or a unique, customer-specific requirement, we know it can be done with the ServiceNow platform. Building on ArMA’s success, we have added several customers across the DoD and look forward to solving their problems in innovative and creative ways.”
About SOFtact Solutions
SOFtact Solutions is a Woman Owned Small Business (WOSB), headquartered in Fayetteville, NC, with an office at the Georgia Cyber Center in Augusta, GA, and satellite offices in Tampa, FL and Huntsville, AL. STS carries a passion for problem solving in support of today’s warfighters and other government entities providing ServiceNow Solutions, Technical Innovation and Integration, Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, and Cybersecurity and IT Services. www.softactsolutions.com
About ServiceNow
ServiceNow is a cloud-based platform and solutions provider working with 85% of Fortune 500 organizations, helping them digitize and unify their processes. This enables smarter, faster, and more efficient workflows, allowing employees and customers to be more connected, innovative, and agile. www.servicenow.com.
