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ServiceNow Senior Solution Architect

STS.ServiceNow Senior Solution Architect
  • Full Time
  • Remote
  • This position has been filled

Website SOFtact Solutions

ServiceNow Solutions


ServiceNow Senior Solution Architect


Position Location:  Remote


Description:  SOFtact Solutions is seeking a proven ServiceNow architect for an opportunity in Fayetteville, NC (remote).  This resource is responsible for providing technical direction for the successful deployment of the ServiceNow platform, acting as the key technical architect for solution definition, implementation, and deployment; handling any known issues; mitigating risks; maintaining high levels of customer satisfaction. Ultimately, ensuring the ServiceNow platform supports Department of Defense mission.  Additionally, as the lead ServiceNow architect, this resource possesses the technical knowledge and experience to provide architectural oversight, direction, and decision-making. The core values that SOFtact Solutions looks for in all resources include: Integrity, Mission Focus, Passion, Persistence, and Responsiveness.

Note: Must be able to possess an active security clearance

STS is a HUBZone Certified, Woman Owned Small Business (WOSB) that carries a passion for problem-solving in support of today’s warfighters and government entities by providing Strategic Advisory and Program Management, C5ISR Enterprise Architecture and Design, Cybersecurity and IT Services, and ServiceNow Solutions.


Education:  Bachelor’s degree in Information Technology/Computer Science or equivalent experience


Qualifications:  5+ years of experience in implementing ServiceNow-Solutions, developing the platform, and working technical solutions for customer problems using the ServiceNow platform.  ServiceNow Certified System Administrator (CSA)



  • Facilitate discovery and requirements gathering workshops with a variety of executive, leadership, process, technical, and end user stakeholders
  • Lead the solution design and implementation efforts
  • Provide solution options and approaches and facilitate customer decision making, when necessary
  • Design reusable solution components and approaches that will assist in subsequent implementation projects
  • Advise on business process and service management best practices
  • Demonstrate the product, both standard and tailored, to prospects and existing customers
  • Forge strong relationships within the ServiceNow organization and community to collaboratively serve the needs of current or potential clients
  • Assist in the sales process providing architectural and technical insight and documentation
  • Scope and develop proposals
  • Mentor the entire SOFtact ServiceNow team on development best practices, implementation approaches, design considerations, and coding standards


 Required Skills:

  • Creative problem-solving skills
  • Commitment to the mission
  • Relationship building through open, honest, and frequent communication
  • Deep and broad knowledge of the ServiceNow platform (5+ years)
  • 5+ years of experience in Pre-Sales, or experience in implementing ServiceNow and/or being the platform owner as a ServiceNow customer
  • Experience working in a consultative environment where listening and collaboration are key
  • Ability to take ambiguous requirements and construct a logical approach to clients
  • Persuasive ability to paint a vision and inspire others to that vision
  • Strong sense of urgency and deadline-orientation
  • Flexible and adaptable in challenging work environments
  • Independent worker who is accountable for owning things end-to-end
  • Exceptional presentation and articulation skills
  • Exceptional verbal and writing skills
  • Experience with scoping and proposal development
  • ServiceNow Certified System Administrator Certification (CSA)


Clearance:  Secret

SOFtact Solutions is an equal opportunity and affirmative action employer.  We consider applicants without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other category protected by federal, state, or local law.